Shipping Policy
Effective Date: 2025
At Dr Hager El Nahrawy's Pharmacy, we are committed to delivering your healthcare products safely, securely, and on time. This Shipping Policy explains how we handle deliveries and what you can expect when ordering from us.
1. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Prescription orders may require additional verification before dispatch.
2. Shipping Methods
- We offer standard shipping and express shipping options.
- Delivery partners are carefully selected to ensure safe and discreet handling of pharmaceutical products.
3. Delivery Timeframes
- Standard Shipping: 3–7 business days (depending on location).
- Express Shipping: 1–3 business days (where available).
- Delivery times may vary due to external factors such as holidays, courier delays, or regulatory checks.
4. Shipping Costs
- Shipping fees are calculated at checkout based on delivery location and chosen shipping method.
- Free shipping may be offered on orders above a certain value (as advertised on our website).
5. International Shipping
- We currently ship to selected international destinations.
- Customers are responsible for any customs duties, taxes, or import regulations in their country.
6. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email.
- You can monitor the status of your delivery through our courier partner’s website.
7. Damaged or Lost Packages
- If your package arrives damaged, please contact us immediately.
- In case of lost shipments, we will work with our courier partners to resolve the issue promptly.
8. Contact Us
For shipping inquiries or assistance, please contact our customer support team:
📧 Email: info@drhagerpharmacy.com 📞 Phone: +201507070064
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