Return Policy

Effective Date: 2025

At Dr Hager El Nahrawy's Pharmacy, we are committed to ensuring that our customers receive safe, high-quality products. Because we deal with sensitive healthcare items, our return policy is carefully structured to protect both our customers and public health.

1. Eligibility for Returns

You may request a return if:

1. The product is damaged or defective upon delivery.
2. The product received is incorrect (different from what was ordered).
3. The product has expired or is unsuitable for use at the time of delivery.

2. Non-Returnable Items

For safety and regulatory reasons, we cannot accept returns for:

1. Opened or partially used medications.
2. Prescription medicines, unless they are incorrect, damaged, or expired.
3. Products returned without prior authorization.

3. Return Process

1. Customers must notify us within 7 days of delivery to initiate a return.
2. Proof of purchase (order confirmation or receipt) is required.
3. Returned items must be in their original packaging and condition.
4. Once inspected and approved, we will process either a replacement or a refund in accordance with our [Refund Policy].

4. Shipping Costs

1. If the return is due to our error (incorrect, damaged, or expired product), we will cover the return shipping costs.
2. If the return is for any other approved reason, customers may be responsible for shipping costs.

5. Contact Us

To initiate a return or for any questions, please contact our customer support team:

📧 Email: info@drhagerpharmacy.com 📞 Phone: +201507070064